Sun Prairie Utilities has several convenient methods for you to pay your electric and water bill.

Pay in Person

You can make your payment in person at our office, located at 125 W. Main Street during normal business hours (8:00 am - 4:30 pm). We also provide a drive-up window for your payment convenience.

Pay Online

Click here for more information about online bill payment.

Automatic Payment

Payments can also be made by automatic withdrawal from your checking account. Our automatic payment plan will help you in several ways:

• Saves time because there are no checks to write.
• Helps meet your commitment in a convenient and timely manner - even if you are on vacation or out of town.
• Maintains good credit - your payment is always on time and there are no lost or misplaced statements.
• Saves postage.
• Easy to sign up, easy to cancel.

Pay by Phone

You may pay using bank check or credit card by calling 1-877-885-7968. Using Payment Service Network, follow the phone prompts to process your payment from your checking account or credit card.

Deduction from Bank Account

Sun Prairie Utilities has a convenient bill payment option designed to help customers manage the payment of their utility bill. With our free Electronic Bill Payment Service, you can pay your utility bill electronically from any checking or savings account every month. Sign up today and enjoy these benefits:

• No checks to write
• No more late charges
• No more trips to pay your bill in person
• No matter where you are, your bill will be paid

Please allow two to four weeks after your application is submitted for the service to activate.

For more information or to sign up for this convenient service, stop by our office, call us at 837-5500, or download the Enrollment Form and return.

Budget Billing

Most of us have higher electric bills during the summer and winter months and lower bills in the spring and fall. These fluctuations can make budgeting for your utility bill difficult. Many Sun Prairie Utilities customers have already elected to take advantage of this budgeting program.

Our budget billing program allows you to even out your energy costs over the course of a year through a fixed payment each month. With this payment plan, you will not experience high bill surprises in the months you use the most electricity and your budget is easier to manage.

Meter reading, billing dates

Meter reading
Our friendly, courteous meter readers read all our customer's meters every month. Depending on your billing cycle, your meter will be read approximately 7-11 days prior to the date your bill is issued. We will never read your meter on the weekends or holidays.

If you are moving in or out of your residence we will also perform a final reading of your account. Please give us at least one business days notice for your final reading. This gives us time to schedule your reading.

Billing dates
Depending on your billing cycle, your bill payment will be due on the 10th, 20th or 30th of the month. Should your bill payment due date fall on a weekend or holiday, your payment will be due on the next business day. A late fee will be assessed if your bill payment does not arrive at our office prior to the due date.

Bill payment assistance

For some customers, including seniors on fixed incomes, energy expenses can be a financial burden. In fact, there are those right here in our community who cannot afford the energy to meet their basic needs.

For those who cannot afford such an expense, this can lead to difficult decisions about how to allocate their limited resources. Our local Energy Assistance Program is designed to help income-qualifying households cover their energy costs and reduce the financial burden that they face.

If you believe you or someone you know may qualify, we encourage you to establish your income eligibility through the federally funded Wisconsin Home Energy Assistance Program (WHEAP).

To learn more about the WHEAP application process, contact Dane County Human Services (608-242-6200). If approved for WHEAP, you will receive more information about your eligibility for our Energy Assistance Program at that time.

Our Energy Assistance Program is funded with the portion of Public Benefits dollars specifically set aside for income-qualifying individuals and families.